FAQs
Q: Do I have to communicate only with RK Griffith, or can I contact your principals directly?
A: RK Griffith never prevents our customers from contacting the principals directly. All we ask is that you keep us informed so that we may be better able to assist you.
Q: How do you communicate with your principals and customers?
A: We use email, regular mail, telephone, cell phone and fax to communicate. Additionally, all RK Griffith associates have blackberry capability which enables us to respond to inquiries faster, even after normal business hours.
Q: How often do you communicate with your principals?
A: Normally on a daily basis, although when a need arises we will communicate your concerns or questions immediately.
Q: Does RK Griffith participate in any trade shows?
A: RK Griffith attends Power-Gen, Electric Power and CIBO, but does not have a booth of our own. Many of our principals are in attendance with booths and displays.
Q: Are references available?
A: We are proud to refer you to our principals and/or customers for recommendations and references.
Q: Does RK Griffith only operate within the “markets we serve” industries listed?
A: RK Griffith has specialization within those industries listed. Please contact us for more information if you seek representation.
Q: Does RK Griffith stock any products or parts?
A: Yes, we have an inventory of Fireye flame scanners/parts and Rosemount Analytical O2 parts. In an effort to keep costs down we do not stock certain items that are available immediately from the supplier.
Q: To whom do you make a PO out?
A: RK Griffith is a stocking distributor for Fireye, Forney, Rosemount Analytical, Bestobell Steam, Gestra and Winters Instruments. If an order should result for the aforementioned products and or service to them, please address and submit your PO to RK Griffith & Associates. For all others, please address and submit your PO to Manufacturer in care of RK Griffith.
Q: What forms of payment does RK Griffith accept?
A: In addition to payments usually made by check on account, we also accept certain electronic payments and credit cards (Visa, Mastercard and American Express).
Q: How do I get in touch with someone at RK Griffith in case of an emergency after hours?
A: RK Griffith's normal business hours are Monday through Friday from 8am-5pm EST. In the event of an emergency, please see our Contact us page for the cell phone numbers of our salesmen.